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FAQ

ORDERING

When will my order be shipped?

Our goal is to ship every order 100% filled on the same day it is placed. We are however limited by time. If we have the items you order in stock and the order is placed before 2:00PM EST it will usually be shipped the same day. If you have a special need please call and we can override our systems.

Can we purchase from outside the United States?

Yes we will ship most anywhere. If shipping outside the U.S. we will accept payment by Wire Transfer only.

Will you ship orders to APO or FPO government addresses?

Yes we regularly ship to APO and FPO addresses using the United States Postal Service (USPS). We will accept payment via military credit card for these types of purchases.

How quick will I get my order?

Most of our product ships from our warehouse in Florida. We also have regional warehouses with some of our products. In most cases if you are East of the Mississippi you will receive your order in 2-3 business days and if you are west of the Mississippi in 4-6 business days.

TRACKING

I placed my order through the Website how do I get tracking?

If you created an account on the site you can log-in an view your tracking information and order history.  Also when we ship your package you will get an email with your tracking information.

I placed my order over the phone with my salesman can I track my shipment?

Yes, go to tracking.newtechindustries.com and enter your customer # or purchase order #. Your most recent packages will be at the bottom of the list

COMPANY

New Tech Industries Business Information

Business Classification: Small Business

Cage Code: 3EKC1

Dun and Bradstreet: 063414908

Federal tax ID: 59-2175005

How long has New Tech Industries been around?

New Tech Industries was born around 1986. Harry Rose and Jim Pardee started 16th Street Liquidators in 1982 and New Tech was born when they started selling the revolutionary video sender. The video sender allowed users to actually transmit their expensive cable TV signal from the living room back to the bedroom TV.

Where are you located?

Our main warehouse is located in Florida at 5000 Oakes Road, Suite A, Davie, FL 33314.

What is the best way to contact you?

Call us toll free at 800-822-2604 or locally at 954-581-6688. Email us at sales@newtechindustries.com or use the contact page to connect with a specific person.

SUPPORT

How do I get technical support?

Intellinet Products: Please visit www.intellinet-products.com do a search on the site for your product. You product number is the last 6 digits of the UPC on the box. You will find manuals, installation videos and the latest drivers for you product.

If you need additional help use the Technical Support form located here: http://www.intellinet-network.com/en-US/contact-support

Manhattan Products: Please visit www.manhattan-products.com do a search on the site for your product. You product number is the last 6 digits of the UPC on the box. You will find manuals, installation videos and the latest drivers for you product.

If you need additional help use the Technical Support form located here:

http://www.manhattan-products.com/en-US/contact-support

EZOrder

Once you have created an account at Newtechindustries.com you can use the EZOrder system.  EZOrder allows you to store items in lists so you can easily find them to reorder or have everything you need for a project ready to go.

Here is how to use the EZOrder system:

*As an example we will create a new EZOrder list for "Installation Supplies"

1.) To create your first list you must be logged into your account.

2.) Click the EZOrder button located at the top right of the page.

3.) Create an EZOrder list. Lets call ours "Installation Supplies".  If you want to be able to share this list with others in your company click the "I want to share" button.  Click "Save List" and we are ready to add items to this list.

4.) In the search box put 010-020 and click go!  Click on the picture of the 66 Block.

5.) To the right of the 010-020 you will now see your EZOrder box and your "Installation Supplies" list.  Click "Add to List"

6.) You now have your first item in the EZOrder List.

7.) Just repeat the process and add as many items as you want.

You can create as many EZOrder lists as you want and delete those that are no longer relevant.